Role Introduction

Key Responsibilities

Deliver a seamless baggage experience to our customers

Act as ambassadors greeting arrival passengers. Answering inquiries and assisting passengers at the Baggage Inquiry Desk

Ensure any problems with baggage are dealt with quickly and with minimum disruption possible

Offer alternative solutions to settle baggage claims and render assistance to our passengers

Trace missing baggage thoroughly

Arrange delivery of mishandled bags to passenger promptly

Requirements

Right to work in Hong Kong

Minimum age of 18

Item 3 of 8, High school graduate or above

Good command of spoken and written English and Cantonese. Proficiency in Putonghua is an added advantage.

Fresh graduates are welcome. Candidates with 1.5 years or more of experience in any airline, or in the hospitality/service industry, will be considered experienced Baggage Services Officer and offered a competitive package

Flexibility to work on shift schedules (including overnight, weekend and public holidays)

Customer service-oriented attitude and good communication skills

Item 8 of 8, As this is a Safety Sensitive Role, appointment is subject to passing a pre-employment drug test in accordance with HKCAD Guidance for Screening of Psychoactive Substances (CAD373)

Benefits

Being part of a world-class service brand to be proud of

World-class training and structured career progression path

A safe and collaborative working environment which embraces a diverse and inclusive culture

Special allowance(s) is entitled to overnight and public holiday shifts

Medical coverage & other flexible benefits

Flexible retirement scheme

Discounted travel for you and your family